The solution for your customer service
Zoho Desk is the solution for your customer service department, improving agent productivity and taking the customer experience to the next level.
Zoho Desk is the ideal customer service tool, enabling you to centralize requests, whatever the channel used: web form, chat on your website, telephone, e-mail, social networks, etc. Your agents are automatically assigned according to their workload or customizable rules. They have the tools they need to process requests with great productivity. Requests then enter a control process that guarantees your service commitments. As for customers, Zoho Desk sends them the right notifications at the right time, measures their satisfaction and provides them with a portal where they can track their requests and access a knowledge base shared by their entire community.
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Offer them the possibility of using multiple channels, include their requests in a service level agreement (SLA), check their satisfaction and, finally, give them access to a portal including a personalized knowledge base.
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Link your customer and product databases for ongoing data enrichment and cross-referencing between your customer service and CRM / product data. Benefit from customizable reports for continuous improvement of your organization.
3
Zoho Desk is fully customizable to meet the needs of your organization and your customers or contacts: specific processes (blueprints), notifications, service levels, assignment rules, available channels, community operation, etc.
EKIP-R Kelvélo
Mobix configured Zoho to suit our business. We’ve even been able to develop a feature specific to our business. And we continue to build on their expertise. Thanks to Florian for his availability, his attentiveness and his professionalism. I highly recommend it.
MIHARU Forever Boutique
Mobix has been an excellent service provider for the implementation of Zoho software. Professionalism and efficiency. 100% recommendation.
GARDIO Pizza Campus
Mobix helps us with integrations between Zoho and various other systems. Fast and very knowledgeable, invaluable support for us!
HEYLIOT FAA French American Academy
Mobix was able to support us perfectly as we took control of our CRM. The advice we received was immediately put into action, and within a few days we were able to get back on track. So I recommend Mobix without hesitation!
Zoho Desk helps you simplify customer service operations, improve agent productivity and deliver a lasting customer experience.
Anomalies, suggestions, predictions.
Built-in artificial intelligence allows you to go even further and detect anomalies or produce predictions and suggestions.
Secure data.
With Zoho Desk, data is secure and accessible in real time and from anywhere, because it’s a cloud solution.
Personalized follow-up.
At MOBIX, we’re committed to the customized implementation and follow-up of your customer service solution.
Interconnections.
Zoho Creator also connects seamlessly with third-party applications, your existing business tools and other Zoho tools.
Our consulting, support and follow-up offers are adapted to your organization, regardless of your current tools.
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Ressources, thématiques outils...
